Hosted buyer guides and help

Help guides

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Travel reimbursements explained

Find out what we'll reimburse hosted buyers for, including reimbursement limits, what's not covered, submitting your travel reimbursement claim and payment.

About travel reimbursements

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Travel, transfers, accommodations and visas

Details on flights, accommodations, driving/parking, extras, transfers and visas for hosted buyers.

Browse our guide

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Hosted buyer timeline

Discover key information and key dates.

View timeline

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Terms and commitments

Review our terms and hosted buyer commitments.

See terms and commitments

Hosted Buyer Lounge

Exclusively for hosted buyers, our Hosted Buyer Lounge is designed to help you:

Recharge, relax and refresh
Catch up with calls, with fellow hosted buyers and our friendly Hosted Buyer Team—there to answer any questions you have

Location: Hall 9, Messe Frankfurt
Open (to hosted buyers only) Monday - closed, Tuesday and Wednesday 8am - 5:30pm, Thursday 8am - 4:30pm

Free services: coffee and refreshments, snacks, Wi-Fi
Other services: Marketplace serving sandwiches, salads and desserts

A large amount attendees sitting at various tables in IMEX Frankfurt's Hosted Buyer Lounge

Any questions?
Read our FAQs or contact us:

Contact customer services

Hosted buyer guides and help

Help guides

Travel reimbursements explained

Travel, transfers, accommodations and visas

Hosted buyer timeline

Terms and commitments

How to videos

Webinars

Hosted Buyer Lounge

Any questions?
Read our FAQs or contact us:

Hosted buyer guides and help

Help guides

Travel reimbursements explained

Travel, transfers, accommodations and visas

Hosted buyer timeline

Terms and commitments

How to videos

Webinars

Hosted Buyer Lounge

Any questions?Read our FAQs or contact us:

Any questions?
Read our FAQs or contact us: